Refund Policy

Last updated: 03.07.2026

This Refund Policy explains how returns, refunds, and exchanges are handled for orders placed with Pallecarte (Qartuli Tansacmeli LLC). For full terms, please see our Terms of Service.

Returns

Customers may request a return within 14 calendar days of receiving their order. Returned items must be:

• Unused and unworn;
• Unwashed;
• In their original condition;
• Returned with all original garment tags attached;
• Returned with all original packaging.

Returns that are damaged, altered, soiled, or show signs of use may be refused. For hygiene reasons, underwear, socks, and similar products may only be returned if their original packaging remains unopened and undamaged.

To initiate a return, contact pallecarte37@gmail.com. Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrectly supplied. You may use any reliable courier; where possible, mark the shipment “Returned Goods” and include the original tracking reference.

Return Address: Pallecarte, 37 Mikheil Tsinamdzghvrishvili Street, Tbilisi 0102, Georgia

Right of Withdrawal (EU / UK Consumers)

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, notify us at pallecarte37@gmail.com within 14 days by a clear statement, and return the goods within 14 days of notifying us.

You are responsible for the direct cost of return shipping. We will reimburse all payments received, including standard delivery costs, within 14 days of receiving the returned goods or proof of return, using the same payment method you used.

You may handle and inspect the goods only as you would in a shop. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

This right does not apply to items sealed for health or hygiene reasons whose seal has been broken, or goods made to your specifications or clearly personalised.

Refunds

Once returned items are received and inspected, approved refunds are issued to the original payment method, generally within 5–10 business days following inspection and approval. Original shipping fees, customs duties, import taxes, brokerage fees, and return shipping costs are non-refundable unless required by applicable law.

Exchanges

Exchange requests are subject to stock availability. Contact pallecarte37@gmail.com first. Once an exchange is approved, Pallecarte covers the shipping cost of the replacement item. You remain responsible for the cost of returning the original item unless the exchange is due to a defective, damaged, or incorrectly supplied product.

Contact

For any questions about returns, refunds, or exchanges, contact us at pallecarte37@gmail.com or +995 501 11 11 20.